Likelihood of recommending to family and friends

Ease of scheduling urgent appointments

Office environment, cleanliness, comfort, etc.

Staff friendliness and courteousness

Total wait time (waiting and exam rooms) - minutes 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60

Level of trust in provider's decisions

How well provider explains medical condition(s)

How well provider listens and answers questions

Spends appropriate amount of time with patients